I developed an ecommerce website but the stripe is not working. I see an error: There was an error processing your customer info. Please try again, or contact us if you continue to have problems.
What I have done:
integrated Stripe in the Payment tab.
turned on the test mode in stripe
activated checkout
But nothing works in the end. Is this an issue on the Webflow side? Or have I missed something?
I feel so devasted. I have been already having this error for several days. And any of the forums and documentations are helping. I just found that dozens of other people have the same issue.
Yana, are you talking about the setup process, or the checkout process?
Where are you seeing the error, and what did Webflow support say? The community can’t help with systems issues, or see your payments configuration.
If it’s an error you’re seeing during setup, my guess is that Stripe has an error in its setup and you haven’t fixed it yet- correct company info, correct director ID uploads, etc. You need Stripe to be working first. It has very specific requirements and they are different for every country.
If everything on the Stripe end is fully OK, and you’re seeing an error at checkout, my first guess would be that Stripe has made a change on what cards are supported for a specific country to combat fraud. See what cards / countries your buyers are coming from, that likely is a factor.
Stripe forums could likely help as well, but Webflow support is always your first stop for systems issues.
I also had this problem, but in my case, I had a broken JS-script in my head code of the website.
Make sure to check for any custom code that you may have implemented, that might interfere with your site (eventhough you never thought it could). It could hide anywhere!
I found the error just through ChatGPT by copying the errors in the F12-console of Google Chrome, there was absolutely no way that I would’ve found out on my own
Hope that helps for people who encounter this problem in the future
