I’ve been really unsatisfied with the Webflow support lately. I know this channel is not maintained by the Webflow team, but apparently, neither is the official support function, and I need to relieve my anger somewhere. I’ve had serious issues with a few things in Webflow lately, like constant crashes and error messages when copy-pasting CMS items.
- I’ve been reporting the issues through the error-message-popup - no reactions except automated e-mails.
- I’ve tried to “contact support”, which is nothing more than a poorly programmed chat bot where you have to go through a 10-minute interview of questions every time, including having to go look for your credit card details every freaking time just to be able to contact support, then getting a message that “we will get back to you in 1-2 days”, which just never happens.
- Webflow forum only works if some voluntary users have mercy with you and try to look up your issue - also, webflow users can’t correct bugs, obviously.
I remember how I really appreciated the support and the ease when using webflow for the first time, but I feel like they’ve lost it. I’m tired of being squeezed into answering a chatbot that is nowhere flexible, instead of just sending a freaking email. And I’m tired of feeling left alone with all the issues and problems that came up with Webflow lately. This is where it starts to go down with the hype.