I’m a student and I wanted to apply my promotion code for the plan but I accidentally clicked the payment button so it charged 270 bucks immediately from my bank account. So, I tried to look up how to cancel my plan. But, my billing page was different from the showing screenshot on Webflow. There is only a Manage plan button instead of cancelation.
How can I figure it out?
This is what my screen shows.
And this is what the guideline shows.
I suggest you reach out to support. This is not something the community can address.
It looks like you may be looking at the steps from the old article (for Legacy accounts). Since Webflow is in the process of moving everybody over to Workspaces, there is a new article that reflects the steps you need to follow.
You can check out the updated article here: Manage Site plans | Webflow University
To “Cancel” the plan, you will need to downgrade to the free starter plan instead.
However - you’ll still need to reach out to Webflow Support to request a refund after you have downgraded to the free plan though, since one is not automatically issued upon downgrade