Form Submission notification emails not being received

Publishing help Project settings
21

Hi @QA_Brandon , if I may ask is there a way to remove the “Unsubscribe” link when form notifications are sent to emails? When the recipient email is our own validated email? Is that possible?

We have set the form notification similar to the OP, it will be received by our support email, which is a shared inbox. Our agents can do a quick “reply-to” directly from the email received from Webflow because we have set the “Reply To Address” the < {{ Email }} > of the person who submitted the form from our website.

It works.

The problem is when agents reply, the Unsubscribe link comes with it, and it is very dangerous that prospects/leads who are the recipient might accidentally click it and then totally stop Webflow from sending email notifications to our shared support inbox.

22

@kerby - That is not an option with Webflow form processing at this time. You can use a third-party solutiion like usebasin.com instead. More control and no unsubscribe links. Other solutions are listed in the University.

23

I don’t think voting is the answer. This is a major oversight on the part of Webflow’s dev team, and is considered a bug. It’s considered a bug because our clients were never meant to be able to unsubscribe us in our behalf.

We are not asking for a new feature. We are asking you to fix this known bug ASAP please.