Webflow is amazing, but… But I just can see the most alarming symptom for something very wrong with a web service.
Let me share my story chronologically:
(1) I post an issue in the forum: Problem with slug after rename - old slug still exists - #2 by cyberdave - Bugs - Forum | Webflow
(2) Cyberdave asks me to “send a quick email to support@webflow.com, so that I can get some additional information to help solve this issue?” [what is preventing Cyberdave getting the additional information on the thread does not become clear to me. Redirecting a forum thread to “support@…” is generally the first red flag for something going steadfast wrong, judging from my experience on the web. My premonition did not lie to me this time, either.]
(3) I sent an email to support@webflow.com with a link to my forum post. What I received as a reply was not any assistance with my issue but it was the following prefabricated message:
Can you please send me the following so I can take a closer look?
* Read-only Link:
Learn web design with free video courses and tutorials | Webflow University
[1]
* Screenshots of issue:
Learn web design with free video courses and tutorials | Webflow University
[2]
* Browser Version:
Intro to the Webflow Designer - Webflow University Documentation
[3]
A prefabricated message in reply to a specific question!!!??? Is this Microsoft? What is Webflow turning into?
(4) I replied that I had already posted a read-only link and that the other two requirements were irrelevant for my issue
(5) I received a reply by cyberdave asking me to send an email for my issue from the email address with which I have registered the Webflow account for my site. What the hell? How does that help finding a solution to my problem? Anyway, I did send an email from the “proper” email account.
(6) Now I was truly amazed. Not by Webflow’s otherwise amazing capabilities, though. I received an email from a new person - “Will”. Will was promising to render much needed help to me if I were so good as to send the following:
* Read-only Link:
Learn web design with free video courses and tutorials | Webflow University
[1]
* Screenshots of issue:
Learn web design with free video courses and tutorials | Webflow University
[2]
* Browser Version:
Intro to the Webflow Designer - Webflow University Documentation
[3]
WT* is going on with Webflow!!!???