Christoph
(Christoph)
December 7, 2020, 4:04pm
1
Hi –
I’ve been trying to connect my Webflow project to my Namecheap domain (www.santaclick.co ).
These are my settings in Webflow:
These are my settings with Namecheap:
I was in a chat with the Namecheap support last night and they said everything looks fine on their end, and the site is propagated.
This the error I get for both, www.santaclick.co & santaclick.co
Can anyone help with this?
webdev
(Jeff Selser)
December 7, 2020, 4:26pm
2
Try republishing your site. If that does not work then contact support. Your DNS records appear correct (I just checked Google DNS).
Christoph
(Christoph)
December 7, 2020, 5:54pm
3
Thanks for looking into this! Did you mean republish as in from the Designer - or re-connect everything to Namecheap?
I’ve reached out to Support but the Forum is 100x faster. Yesterday they got back to me within an hour but I haven’t heard anything since then.
Anyway, thanks again for checking!
webdev
(Jeff Selser)
December 7, 2020, 6:11pm
4
The DNS looks correct as I said. I would define the www subdomain in Webflow as the default then publish the site. Should resolve your issue.
Christoph
(Christoph)
December 7, 2020, 6:16pm
5
I did. It’s still not working, unfortunately. I’ll just have to keep bugging support.
Thanks Jeff!
webdev
(Jeff Selser)
December 7, 2020, 6:23pm
6
In your screenshot www is not the default. The root domain is. This is often an issue.
Christoph
(Christoph)
December 7, 2020, 6:44pm
7
Yeah, originally it was set to www, then I changed to root in an effort to just try different settings. I changed back to www after you mentioned it but it’s still not working.
webdev
(Jeff Selser)
December 7, 2020, 6:48pm
8
Make sure you republished and the default domain was selected (checkbox), not just the webflow.io domain.
Christoph
(Christoph)
December 7, 2020, 6:49pm
9
When publishing from the Designer? Yes, I did that. Published to both domains (default & io).
webdev
(Jeff Selser)
December 7, 2020, 6:51pm
10
Well I have no additional suggestions for you and can’t inspect anything else as I am just a forum member. Good luck with support.
Christoph
(Christoph)
December 7, 2020, 6:52pm
11
Really appreciate your effort, Jeff! Thank you!
1 Like
Christoph
(Christoph)
December 7, 2020, 9:26pm
12
I solved it. Which is a surprise because I’m quite obviously an idiot.
The solution lies in the subtle difference between .co and .com! Duh.
Thanks again for your help!