Difficulty with Submitting due to Installation Issue I Cannot Replicate

App Developers
1

Hi all,

So we’ve created an app that we’re ready to release - all appears to be working well, including the installation, on our end.

However, when we submit to the Webflow App Directory team, they hit a 404 error immediately on our app, and we cannot figure out why. Again, when we do this (clear out all previous accounts in our app, remove leftover connections, etc), it works perfectly fine, but when the Webflow team tries, they cannot move to even the next step.

The way our app should work: when you click the Install button, you’re taken to the Webflow Oauth screen where you authorize your site with our app. In the background, we attempt to grab your name and email from your Webflow account so we can prepopulate the registration form on our app to create an account. I imagine this is somehow where their team is getting stuck somehow. For us, the API call to grab these items works perfectly, but for them, it might be failing.

Wondering if anyone would be willing or able to help us test the installation the way the team tests it so that we can nail down what is going on here.

Thanks so much for any insights!

kevin

2

Hi @ristretto_apps , seems you’re running up against specific issues with your App submission. Others probably at the moment wouldn’t be able to try this out unless they were part of your workspace. Sending you a DM to chat further.

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4

Hey just an update to this, as there may be other app developers running into the same issue. At the time I submitted, there was a 500 character limit in the Webflow App Submission form for the field: App install URL. The install link we had generated from our app (in our workspace), included all scopes (not a good idea), and thus the end URL character length was something like 600+, which meant that when pasted into the form, it was truncated, unbeknownst to us. This is why the app installation was failing.

Long story short, good idea to make sure that you’re not selecting all scopes when submitting your app; not only could the URL end up over 500 characters, but all those scopes are unnecessary anyway.

Thanks again to Zach for all his and the Webflow teams’ help!

kevin

1 Like