I don’t think you understand…sure it’s coming from Webflow but it’s emanating from your site’s contact form is it not? So let’s say anyone submits the spam report—perhaps not you—then they would report the originating site (your website) as the spammer. This has been covered in other threads. And the suggestion from other threads is that the website owner should strip/remove that spam disclaimer from the bottom of the email before forwarding or replying to that original email (in most cases a reply would go to the person who submitted the form) otherwise the recipient has the option of clicking that link for whatever reason. Again, please research this or reach out to Webflow directly. By Webflow including that spam link in all footers, it’s problematic.
You’re correct – I’m not sure I do understand.
This thread is about spammers using the contact forms on our websites.
When a contact form inquiry is submitted, Webflow sends me (as site owner) an email with the title “You have a new form submission on your Webflow site!”
In that email, it says “If you believe this is a spam submission, please forward to form-spam-reports@support.webflow.com”
This is also what Webflow staff say to do, per this post: Update on reported spam via forms - Community resources / General - Forum | Webflow
Per this post, Webflow is trying to block spammers from submitting form inquiries. So it would be looking at the info submitted to our website forms (which is in the “Submitted content”) section of the form submission email.
Regarding a scenario where I forward Webflow’s form notification email to someone else (like replying to the submitter), I would never do that because the form notification email has stuff all over it that is only for me as the site owner – like the # of submissions this month, and my administrator email, and Webflow wording all over.
But even if I did forward a form submission notification email to someone else, and then they forwarded that notification to Webflow’s spam email, wouldn’t Webflow still just be looking at the “Submitted content” section to pull the spammer’s email and message?
This is an ongoing problem for me. In the past I would at least get an email telling me that form submissions have been unsubscribed so I know to go into WF admin and re-add it. Now it seems the “Send form submissions to” recipient field is just disappearing without any notification. I’ve mentioned this to WF Support but all their suggestions (non-role based address, safe senders etc) aren’t working so now it seems WF are just giving up and suggesting that I fix it by using an external third party solution which is not easy to tell a client when we are already paying Webflow (and still in the wake of the 40% price increase) for a feature that doesn’t seem to be effectively working.
Looks like Webflow has added the email to report spam into the email it sends us when we receive a form submission.