Hi Timothy, it’s impossible to guess without full access to your site.
Webflow support is quite good, but yes they’re extremely overtasked, and some departments more than others. It can take a few days for some departments to respond.
Things to check-
- Are you certain you’re working on the correct, hosted site, and not in an unhosted template or clone that is on a “Free” plan?
- $70/mo is high, might be a workspace plan plus one hosted site plan? I’d check and make sure your setup is right and that you’re paying for the right things. You generally don’t need a workspace plan unless you’re building multiple sites, or doing exports.
- If you’re sure everything’s setup correctly plan-wide, try disabling your browser extensions and clearing your cache to make sure you don’t have interference preventing the designer from operating normally.