Client website opening up 3 tabs simultaneously after clicking hyperlinks?

Community resources Bugs
1

Hey there!

A client is having a very strange behavior happen on his site. When he clicks on a link, it opens up 3 tabs simultaneously. He said he was using Safari on Mac. I was unable to replicate the behavior on my end. Any ideas?

Here’s a screen video of him clicking on the link:

Here’s the page with the links:

Thanks so much!

Here is my site Read-Only: Webflow - Aiden

2

Thank you for taking the time to report this, it definitely seems like odd behavior.

To help Webflow staff locate and reproduce the issue on their end faster, they would appreciate if you can provide additional details:

  • Which date did you first notice the issue?

  • Please describe the steps taken leading up to the issue occurring

  • Upload screenshots/screencast videos displaying the issue

  • Please share your project’s Read-Only link AND live site’s Published link:

    • The read-only link is a special url generated in the Dashboard to allow others to view your project in the Webflow Designer. How to get your project’s read-only link?

    • The published link is the webflow.io subdomain where you can view the live site with any custom code running. It is important to share this link, as custom code does not run in the Designer.

  • Please also let us know what browser version you’re using by visiting whatismybrowser.com and copying the share link here:

Screenshot_2017-08-16_140811
Screenshot_2017-08-16_140811640×124 5.51 KB

Can you also please try the following:

  1. Try to see if the issue happens while being logged into Webflow using your browser’s Incognito Mode/Private Browsing with all plugins/extensions turned off, so that we can rule out a third-party conflict.

    How to start Incognito Mode/Private Browsing:

  2. If the issue still persists, open the browser’s developer console on the page where the issue occurs, take a screenshot, and upload it here as well.

    How to open the console:

Critical or very urgent issue?

If your issue is critical or very urgent, please also email Webflow support at support@webflow.com as Webflow staff prioritizes email support over forum support. Include this forum topic’s URL in your email so they can also update the rest of us on the issue and close this topic once it is resolved.

3

This issue has popped up occasionally (here is one When Clicking on links in the editor, multiple tabs open at random - #2 by Brando). Here is another (Multiple Downloads and Tabs Opening At The Same Time - #9 by bart) I don’t know if this a bug that’s being reintroduced on occasion or what…as it’s been reported on multiple browsers.

Despite the repeat issue, I couldn’t find an answer, in the forum, as to how the issue was cleared. I’d follow the advice given above but probably just email support.

I’ve had it happen but can’t remember how I cleared the issue. Did you try deleting the links>refreshing>adding the links back in?

4

Ah, it looks like it’s only happening when my client is logged into the editor. When he logs out and clicks the link, only one tab opens. Webflow peeps, can this be fixed?

5

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.