Cannot read properties of undefined (reading 'label')

Design help Webflow integrations
1

Hello Webflow community,

I’m currently working with a conditional logic form using Formly that includes radio inputs and text inputs. The form works perfectly from a native standpoint - I’m receiving all inputs correctly on my Webflow forms dashboard.

My Issue

I’m trying to map this form to HubSpot integration so that the information gets transferred to my CRM. However, when I try to select the form to map, I receive an error message from HubSpot. I don’t understand what this error means or how to resolve it.

Capture d’écran 2025-04-28 à 14.26.28
Capture d’écran 2025-04-28 à 14.26.281710×1392 300 KB

I’ve attempted to bypass the error and proceed with mapping anyway, but when I submit the form, HubSpot doesn’t receive any data from the submission.

I’ve successfully mapped other forms on the same site to HubSpot without any issues, so this appears to be specific to this form.

Can anyone help me understand what might be causing this error and how to fix it? I’ve tried several approaches but am completely stuck at this point.

Thanks in advance for your assistance,
ship

2

Hi ship,

To resolve the HubSpot form connection issue, please check these key elements:

Your form fields must have proper labels to connect with HubSpot. To add labels:

  1. Select each form field
  2. Open the Element Settings panel
  3. Add a clear, descriptive label in the Label field
  4. Ensure the label matches the corresponding HubSpot field name

Also, verify that each Form block has a unique name under Form Settings. Duplicate form names can prevent proper HubSpot mapping.

After making these changes:

  1. Publish your site
  2. Submit a test entry through your form
  3. Return to HubSpot to complete the form mapping

Hopefully this helps! If you still need assistance, please reply here so somebody from the community can help.