Background video bug

Community resources Bugs
1

Hi there.

Getting an odd behaviour when trying to upload a background video. Basically the screen turns grey when I select the video from my computer. take a look at the video of the bug here: - YouTube

Thanks,
Steve

2

Hi there!

Thanks for contacting us about this, this definitely sounds like odd behavior.

Can you please try the following:

(1) Try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: Browse in private - Computer - Google Chrome Help

(2) If the problem persists, please take a screenshot of your Console and send it to me: Image 2018-04-10 at 12.28.2...

Could you please let me know what browser version you’re using by sending me your information from this page? https://www.whatismybrowser.com/

There should be a small share link when you visit the page which you can send to me.

Also, would you be able to provide the video file for testing as well.

Thanks in advance!

3

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