2 fa issue unable to login

Hello,

I hope you can assist me with an issue I’m facing. I have a page on Webflow, but it seems that a 2FA authenticator was enabled, which I don’t recall setting up. As a result, I’ve been locked out of my account and am unable to make any changes to the page. I’ve submitted several account reset requests over the past few weeks, but I haven’t received any response. I would greatly appreciate your help in resolving this.

Thank you,

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Account reset, or account recovery?

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Account recovery. I have tried resetting password but it ask for authenticator number which I dont have.

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I am having the exact same issue.

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Please let me know if you have any luck i have been trying for weeks and getting no response.

Have submitted this form twice now.
The first time we received a response from Enterprise Sales stating that they do handle support… appears the form was not routed to the correct department.

This is becoming urgent for us and would like a response from Support @Webflow

Support doesn’t often visit the community forums- I did just hear from some friend in Webflow that there are not any known issues relating to “2FA switching on,” and that the account recovery form I linked above definitely works and routes to the correct team.

On 2FA, if you’re using Google login, you’ll want to check there.
If your Google account is part of a Google workspace, your admin may have switched on 2FA for the entire Google workspace.

With Google, the Google authenticator app is usually the easiest way to 2FA.