I already paid 28USD for one seat. And I need to pay another? Is this for real?
Not sure what you’re trying to do.
If you want a second user on your workspace, then yeah you pay for a second user.
However if you’re trying to invite someone temporarily to fix an issue, you can invite anyone who has a Freelancer or Agency plan as a guest, and that doesn’t cost you anything ( but they need to be on a plan themselves ).
I already paid 28USD, I was prompted to this screen and couldn’t add a second user. Only after paying an additional 28USD I invited a second member. That means 56USD just to invite one user. That’s how it’s intended to be? The first 28USD is just a waste a money?
Again, still not sure what you’re trying to do.
If you have an agency with 2 employees and you both want to be able to use Webflow at the same time then yes you pay for 2 users on your workspace.
If you are a freelancer, or have a 1-person account, and you’re trying to add another webflow user temporarily to do some work on your account, you just invite them. They have to have a freelancer or agency account, and it doesn’t cost you anything to invite them- they’re already paying.
So depends on what you’re trying to do.
If you think you’ve messed something up or are still confused, you should contact Webflow Support, they can help you out.
This is what I want to do. I paid 22USD expecting I could invite the second person, but it just showed that it’s 1 seat and 1 seat is already occupied by me. How does that make any sense? I just wasted 22USD on nothing?
And I’m not counting the 28USD I spent to upgrade to core so I can invite another member. That means I spent 50USD (and plan on spending 50USD each month) on nothing?
Please read carefully how Seats works; as @memetican pointed out, you can do it as a GUEST for free if you want to invite someone to your workspace. If you’re going to PAY for another Seat, it will cost X USD.
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You’re really not making sense here Alexei. The way you’ve set it up, seat #1 is you, and seat #2 is your employee. 2 people = 2 seats, which is what you’ve said you’re wanting to setup. Pretty simple, and sounds like you’ve done it right.
If you meant to set it up a different way, or if you’re still confused, contact support. They can help you, whereas all the community can do is point you back to Webflow’s pricing docs.
Reading the title made my eyebrows frown a bit. 
Imagine, when you go to the movies and invite someone other then yourself.
How many tickets will you be priced for?
Recognize this is an old thread, but +1 to this setup making zero sense for real usage scenarios. It feels like the Weblow product team is being unecessarily dogmatic without actually hearing the user request here. A related scenario to this issue:
- I have a CORE account and I want to invite a freelancer to my workspace to collaborate on a project
- That freelancer has a CORE account (which is more money, btw) and CANNOT participate without changing their workspace to FREELANCER or AGENCY
A few observations on this strategy:
- This is a pointless distinction to all but the internal team. If they’re a paying member above STARTER and want/need to collaborate, it should make no difference whether they’re AGENCY, FREELANCE or other. It’s just needless friction and confusion for no gain.
- In theory, this encourages the collaborator to downgrade their account to a more limited feature set and a lower cost. Not trying to tell you how to do your job, but why make someone jump through hoops and then for the effort the company makes less money?
- When receiving the invitation, the instructions are vague and confusing. On its face, it appears the recipient’s options are to either “convert their existing workspace” (unclear what that even means) or change their account to FREELANCER or AGENCY (unclear if this is an additional charge). Would suggest a copy team take a deep dive on the messaging, I’m sure not having enough information make a seemingly financially critical decision like this is creating a conversion issue. Funnel hygiene.
Please update the execution here or rethink your product strategy. Continually shipping the org chart is the least effective way to solve this.
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Sorry if I revive the topic but I came across this while I was looking for some answers about the workspace upgrade because it doesn’t seem very clear also to me, especially for those switching from starter to core. The expectation here is that the owner has by default the seat included (as in the starter, 0$), so it would seem logically that adding 1 seat refers for another person. Instead you need to add 1 seat for the owner and 1 seat for the other person (which is misleading or not so clear)
Especially if you have a plan for localization where editors can only edit in the primary locale via editor and to allow them to operate in other languages you need to upgrade your workspace by adding seats (in the designer), causing issues about workflow, resources… (headache)
I understand the example about movie/tickets, but in the starter you have a free ticket right?
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I’ve never needed to add workspace seats, so you’ll need to check the docs for clarity, but I’d expect that a workspace has a base price with one seat, plus the optional extra of additional seats. I may be completely wrong if “team” pricing follows a different model, but I’d be similarly surprised if that were the case.
For your localization setup, the setup I generally use is this;
- Client workspace ( free )
- Contains the site, pays the hosting + localization fees directly
- Invites the designer
- Designer workspace ( freelancer or agency )
- Can work on the site freely
In this setup, both have “effectively” full access to the site, and localization features.
Tips;
- You’ll need to train the client how to do localization work without damaging the site, as they have full designer access.
- You’ll want to clone the site and transfer a copy to your own workspace for safekeeping as an additional backup.
- A few features must be done by the account owner, like Hosting Plan transfer, but otherwise your access as a guest is fairly unrestricted.
Thanks for the reply @memetican
In our case we don’t have client or agency, we’re product company and all is managed by internal people/team I don’t know if this an Edge case.
Anyway I’ll contact the support to understand the best setup.
This is literally false advertising , it clearly states 3 seats yet asks for more when you try to add them.
The support is the WORST I have seen in my life.
Been a while since I saw scam at this level and service so poor.
It’s a trend I’m not a huge fan of either, but I see it in every SaaS product I use- the combination of plan levels with “per seat” pricing and “max seats in this plan” is too easily misread.
My brain notices the $28/mo and then the first bullet “Maximum of 3 seats” and completely misses the “per seat, billed monthly” in-between. Looks like yours did too. I look for that now and see it on all SaaS products.
To be fair, Webflow did not invent that pricing model, and to some degree it makes sense. SaaS companies struggle to find a model that fits both small companies / trial users, and larger companies who are paying the lions share of the infrastructure and salary costs.
I just wish companies would find a way to represent that structure in the pricing tables more clearly. It reminds me of a joke;
FREE LEMONADE
join our cult
TODAY ONLY!
Maybe a pricing calculator would help.
Been through this thread and I’m still a bit confused. There are so many terms: workspace, editor, marketer, collaborator, freelancer/agency…
My case is that I’m trying to set up a website for my company. There’s only ever going to be one website in my workspace. I have paid to upgrade the site to the CMS plan. I don’t pay for my seat, I just pay the $29/month for the CMS site plan.
Now I need a team member to keep adding CMS content once in a while. (Articles, news etc). What do I need to do to give them access to just add new content? I only need them to ever touch my one site.
Today, 2024-12-14 you can simply invite them as an editor, which you’ll find under the site settings dashboard on the site access tab.
You can invite up to 3 on a CMS plan.
Mid-2025 those will transition to a new thing called a “client seat”, where they’ll be using the designer directly in edit mode, with a lot more capability.
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this “client seat” will have to be paid by the client or the agency ? I am on agency plan and am wondering how much it would cost to add another seat because my client is complaining it is really hard to use localisation via the current editor module… (which is an absolute horror for client to change multilanguage content)
My client asked me to have the same level of access I do because it is indeed very easy in the designer for me to switch from one language to another and then edit text and images. As of now, does that mean I have to create and pay for a second seat in my team so that my client gets granted this level of access ?
Would that mean that to access the localisation setting, the client would have to pay an additional 28$ in addition to the 9$ localisaton fee AND the additional 29$ fee for hosting the cms website ?
Client seats are a special free seat type, designed specifically to replace the legacy editor.
Agency plans get 3 client seats for every hosted site client, so you’re all set.
- At the migration, all of your current CMS/Business plan clients will automatically have the legacy editor seats they’re using migrated to client seats, at no cost.
- After the migration, e.g. 2026, new clients would get 3x client seats automatically, since they’re in your Agency account. No added cost.
Client seats launch 1st half 2025, no specific date yet. Before then, yes you’d have to “buy” them a seat. However with the new arrangement, you can buy the cheaper “limited” seat ( available now ). They’ll have edit mode, and access to localization- same way client seats work.
I haven’t tried this but assuming the site is hosted in your Agency workspace, you should be able to restrict the “limited” seat so that it can only access their site ( aka, site-specific access SSA ). Client seats are automatically restricted to the specific site.
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