This is delusional, this doesn’t take 2 minutes at all. A decision needs to be taken to say things like “Unfortunately we are working on some other features at the moment, and this request will be backlogged for at least 18-24 months” and keeping that promise is hardly doable. What are the users going to say after a promise isn’t kept? What tone are you going to employ then if you’re already communicating like this? Developing features and especially those who overlap everything, like localization, is hard, planning is hard. But it’s easy to understand that it’s hard.
Again, show us a comparable company that is disclosing their roadmap with dates, and keep them.
The whishlist is a great tool to retrieve infos from users, it’s not a vote-for-the-next-feature thing, it’s never been. I am the first one to regularly ask about those essential requests, and to document as much as I can the ideas in the wishlists or the posts in the forum. I’m okay with that. But being so adamant that you deserve it, that you’re entitled to it, and using that tone… That’s why I react like this. I can’t let that pass sorry.