I just republished my site - savvyjackwax.com - after having simply added 2 items to a collection. Now every domain on the site redirects to my custom 404 page. I went to a previous backup in case something went wrong and have republished many times, but am still getting this error. This is an ecommerce store and I am currently losing paid traffic. Please help!
Something serious has happened. I’d get in touch with support immediately.
When I tried to access your read-only site, it started to load and then threw a Webflow error that the site had not migrated correctly, and to contact support.
However… I just checked the site again… and it appears to be up maybe?? If it stays up it would be cool to hear if there was any explaination for the problem?
I appreciate the help Keiran. Is there any way to contact them via phone? I’ve used their contact form as well as emailed support@webflow.com but have yet to receive any response.
My site just now came back up as well. Yes, there absolutely needs to be a phone number. I believe I will be leaving Webflow ecommerce ASAP. I have also been having periodic cart errors that my customers are reporting. They have to reset their cache and cookies in order to make a purchase. Of course only a small portion of people experiencing this problem contact me. @webflow support wan’t able to provide any remedy, and stopped responding to my emails over a week ago.
Yes, I am glad as well! But now I’m in a position where I have no idea if this is the first time this has occurred, and if not how often it happens… And yes, hopefully support is able to provide feedback on what went on.
