Hi all, we apologize that our support responses in the past month have not been as timely as in past months. That is on us, and our job to make that better. We are working to correct that by implementing new support procedures within Webflow.
We have created a new support guidelines article, that should help when having issues, to know what kinds of information is helpful to resolve the issue.
Design topics should be directed to the forums first, and if you have not received a reply on your request within 24-48 hours, then send us an email at email@example.com. That is a general rule of thumb, however if you have an urgent request or have found a bug, or you are not sure, we want to help. Send us an email to our support desk, and we will help you as quickly as possible.
You can always send myself or anyone else on the Webflow team a direct private message by clicking on our name in the forum and clicking on the Private Message button. Sending a private message will notify us of the request.
We are working hard to improve the support and we appreciate your feedback. We are always here to help