Setting up contact form

Design help General
1

I’m not understanding the site settings for the contact form. The thing that is not working is the reply-to address… I tried the code it said to put in to be able to reply to the email of the email entered on the form. Has this changed?

This is what I inputed… {{ Name }} < {{ Email }} >

2

Make sure that the field you’re capturing the email in actually has the name Email.

Also be careful about reply-to setups. It used to be that this caused significant unsubscribe problems;

  • Bob fills out the form
  • Mary gets the email notification from the site, clicks reply back to Bob
  • Bob doesn’t want more emails, he clicks Webflow’s unsubscribe link
  • Mary is now unsubscribed an no longer notified of new form submissions

I haven’t used WF form notifications in awhile so this might have been fixed?

3

Thank you… that’s probably it. But the formatting is correct? {{ Name }} < {{ Email }} >

She has a small business that teaches small classes, I don’t think that will be an issue, but good to know. Maybe I would be better off using third party forms?

4

If those are your field names. Check the Webflow docs on that form settings page it shows examples.

I always do but she might be ok.

5

Thank you! I’m looking at dotforms. I guess there are issues with Webflow forms and email.

6

Yeah, this trips up a lot of people because Webflow’s form notifications don’t accept that full email header format anymore. The platform used to allow something like
{{ Name }} <{{ Email }}>
but the notification system now only supports using fields directly, without angle brackets or extra formatting.

A couple things to check:

1. Use only the field variable for the reply-to
In the Reply-To field, try putting just:
{{ Email }}
That usually works as long as your form field is literally named “Email”. If your field has a different name, use that exact name.

2. Make sure the field is required and set as “email” type
If it’s a plain text field or optional, Webflow sometimes refuses to use it as a reply-to address.

3. No extra characters
Brackets, spaces, and labels around the email field often break the reply-to. Webflow wants a clean email value only.

4. If it still doesn’t work
Some users skip the built-in reply-to and just drop the email into the body of the notification, then hit reply manually. Not ideal, but reliable.

Alternative method
If you need more control over the reply-to behavior, many people use external form tools or widgets. Those usually give you full control over email templates, headers, and reply-to formatting, and you embed them into Webflow with a simple code block.