It’s really interesting that they locked down the most active thread for the last day or so and they would rather have multiple threads about the same issue.
Because we’re upset and your company has not resolved the issue and has not taken accountability.
Y’all could’ve contained that to one thread and let us vent our frustrations.
Maybe the moderators prefer individual posts from posting customers complaining about the same issue.
You can thank the people who are being incredibly rude and aggressive to the CEO and the dev team (especially while they’re dealing with a major crisis) this childish behavior isn’t going to fix anything. Yes, we need more transparency and accountability. But even difficult conversations have to stay respectful.
I get that people are losing money, facing pressure, and feeling frustrated. That’s valid. But none of that gives anyone the right to be disrespectful or act like a jerk about it.
Most people here do want solutions and are showing up in good faith. Let’s make space for real dialogue and support the folks trying to help, because that’s how we actually move forward.
I kinda feel like most people are having valid reactions expressing dissatisfaction and placing blame where it’s deserved is not disrespectful or rude, it’s factual.
No one’s blaming the dev team, I think all the rage I’ve seen has been directed at the execs. And tbh they kinda have set themselves up for it.
Just a tick. I was working on other things unrelated to Webflow so I wasn’t plugged in and I see it’s still an issue. The frustration in these threads didn’t emerge from nowhere. It emerged from Webflow’s failure, to prevent the issue, to communicate transparently, and to provide any meaningful accountability or compensation for the damage done.
Telling paying customers to “be respectful” when they’re trying to surface a real platform failure is a deflection tactic. Respect is earned, especially in a crisis. They don’t get to publicly fumble their infrastructure and then demand politeness while ignoring direct questions and silencing the most active community threads.
And locking down the main thread? That wasn’t to protect the Webflow support team. That was to dilute visibility. The fact that it happened at least twice, in the middle of what could be catastrophic to several paying customers makes it hard to trust. It scatters legitimate criticism into a bunch of smaller, easier-to-ignore conversations. It’s insulting to pretend that’s community moderation. That’s corporate damage control 101. No thread I’ve seen have used slurs, only panicked and frustrated people trying to figure it out. Many have even resorted to running their replies through AI to make sure their replies are clear and stripped of the color.
People are not “acting like jerks.” They are acting like people whose work and clients were directly impacted. Some lost money. Others lost trust. We showed up in good faith. They locked the door and kept us out of our workspaces.
It looks like it’s getting stable again, but this was a stain on Webflow’s reputation.
expressing dissatisfaction and placing blame where it’s deserved is not disrespectful or rude, it’s factual.