I’m adding a Stripe payment method to an Ecommerce website. When I add the Stripe credentials, it looks like it is going to connect, but then gives an “API Error.”
Can someone please help?
Hey,
Experiencing an API error when connecting Stripe to your ecommerce website can be frustrating, but there are a few steps you can take to troubleshoot and resolve the issue:
Double-Check API Keys:
Ensure that you’ve entered your Stripe API keys correctly in your ecommerce platform’s settings. The API keys consist of a publishable key and a secret key, and both are required for successful integration. Make sure there are no typos or extra spaces in the keys.
Verify Account and Permissions:
Ensure that your Stripe account is active and properly set up to accept payments. Check if your account has the necessary permissions and configurations to process payments through your ecommerce platform.
Check Stripe Dashboard for Errors:
Log in to your Stripe Dashboard and check for any error messages or notifications that might provide more information about the API error. Look for any issues related to API requests, authentication, or account verification.
Review Integration Documentation:
Consult the integration documentation provided by your ecommerce platform and Stripe to ensure that you’ve followed all the necessary steps for connecting Stripe to your website. Pay close attention to any specific requirements or configuration settings.
Test in Sandbox Mode:
If possible, switch your integration to Stripe’s sandbox mode for testing purposes. This allows you to simulate transactions and debug any issues without processing real payments. Test different scenarios to identify the source of the API error.
Contact Support:
If you’re unable to resolve the API error on your own, reach out to the support teams of both your ecommerce platform and Stripe for assistance. Provide them with detailed information about the error message, your integration setup, and any troubleshooting steps you’ve already taken.
Inspect Network Requests:
Use browser developer tools or network monitoring tools to inspect the network requests made during the integration process. Look for any failed requests, error codes, or unexpected responses that might indicate the cause of the API error.
Hope it helps!
@Khushboo_Pokhriyal Can you please guide me as to where exactly we can place the publish and secret keys in Webflow. I have been to Site Settings but it is not obvious where and how to add these. If you have clear documentation that would be very appreciated. Thanks