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How to make a new line when using 'Textarea' element in Forms

When using a ‘Textarea’ element the Enter button does not work in order to start writing on a new line. Has anyone else experienced this? If so what is the remedy?

Hi @R.J.Saunders, I seem to be able to enter multi-lines on my end:

Could you help to share the read-only link to the site:

Also, if you can help to share the page and which form? Screenshots help, here is a good tool:

Thanks in advance