@magicmark Basically there should be two approaches to helping users come to grips with a product - you either invest heavily in a low learning curve or you admit that the product is inherently complex (e.g. Photoshop, AutoCAD, etc) and provide paid ways (paid courses, paid real-time help, etc) for users to learn using the product.
Both approaches share one benefit - users can get guaranteed, immediate help.
The first approach would incur costs on Webflow for keeping a full-time employee answer questions the same day and then update tutorials at Webflow University. Of course, once tutorials are updated, answering repeated questions would be easy and fast, as you’d only need to send a link. Therefore, in the long-term, the cost would not be as high as it seems and in all cases it would get compensated to some degree by the higher satisfaction rate of new users.
The second approach of making the help section of the forum paid, may frighten some new users but you would benefit by keeping those who are serious and you would also be building an additional income stream.
Which is the right approach for Webflow is a matter of internal decision. I just suggest that it should be one of the two and nothing in between.
Sure, there are great members of this community who contribute a lot with their help and we should be thankful to them, but that alone, cannot guarantee immediate and consistent help.
After all, Webflow is meant to be a professional tool. For professionals, guaranteed and immediate ways to get things done is a good value proposition, while “free but uncertain”, seems wrong market positioning.