Hello Bond, @JamesBond007 , I’ve been expecting you.
I’m sorry to hear you’re disappointed in the forums. Thankfully there are more questions answered than left unanswered. As the community has grown, there are a lot more people seeking answers to their questions, but not everyone passes that on and returns the favour.
The forum has been generally quiet in the recent weeks as peoples focus has shifted a little more.
The search query is very useful on the forum, as is the Webflow University. For bugs, then we recommend support@webflow.com, although our terms state that we don’t offer design or custom code help via this route.
I don’t understand why wouldn’t Webflow invest in hiring at least 5 full time employees at the forums who’ll make sure every single doubt is cleared. It’ll be good for their business.
Yes, this would be a nice addition, but we’re still a relatively small team 160 in total, adding 5 full time forum staff might not be viable right now, but certainly could be in the future. The idea has always been that this is a community board for discussion with other users rather than a support line. Of course, our team do jump in and help when they can in their own time, as do I.
who knows ? with shoddy support like this dare I say it it’ll follow the same footsteps of Adobe Muse.
The Webflow forum is not a dedicated support helpline. It’s a community.
Respectfully (in my own words), reading your title is disheartening for those who do help out, and makes it a more likely reason why they stop offering help in the first place.
We have a group of amazing forum moderators who have answered thousands of questions since the forums began, (I started out doing that before joining and learned a lot by figuring out design issues for others) and there are perks for those who wish to give back to the community.
We have expanded the Webflow community team this year, so we’re looking at ways to better our community forum from what it is now.
Thanks for your feedback.