Error message when trying to purchase template

Hi Webflow community ,

I am running into a problem when trying to purchase a template from the marketplace. Once i am on the check out modal and select “Pay $xx USD now” it prompts me to name my site , but when I click “create site” it read an error message saying : "Purchase required: You cannot create a site with this template until its its purchased. Am i doing something wrong ? I followed all of the steps from when i first clicked on the template and selected “Buy $xx USD” so im not sure why its not letting me. I checked the credit card information and its correct.

I attached a picture of the message

Thank you for the help !

@itsjenniferrrr, were you able to resolve this? I am having the same issue.

Hey @itsjenniferrrr and @WebflowDev1

This sounds like unexpected behaviour. Could you please contact support?

You can send us a support request here: