Adding New Video links Crashes Designer (Showing Grey Screen)

Community resources Bugs
1

Hey! I’m having issues adding new Matterport 3D videos in Webflow. I am not sure what is causing it now, as I don’t have any issues with the first 6 Matterport videos I added a couple months ago.

I have tried deleting and creating a new Video element, looking for alternate video links, trying the older Matterport 3D tour videos that I added in the past (they won’t work on the new pages either), and I tried using Youtube links just to see if they will work and they do.

Here’s a screenshot of the screen I am getting after trying to add the new Matterport video (or trying an old one that worked but on a new page).

Blank%20Screen
Blank%20Screen1920×1041 36.2 KB

I am trying to add this link ( Newell with Loft - Simple Life | The Village at Flat Rock, NC - Matterport 3D Showcase) to the page at www.deerlickretreat.com/3d/newell-3d

Any help as to why this is happening now would be appreciated!

Best,
Zach

Here is my site Read-Only: LINK

3

Hi @ZachSean

Thanks for posting and for letting us know about this odd issue!

Our team is working hard to get this resolved asap, but I don’t have a solid time frame for when we’ll have a fix for this.

For a workaround, you can use an <iframe> inside of an embed. I’m happy to provide more information on how to implement this if you’d like.

This workaround should help unblock you until the team has a fix in place for this.

:bowing_man:

4

Thanks, Brando! The workaround will work for now. Definitely let me know if/when you guys get this fixed :slightly_smiling_face:

5

This is happening on any video type, not just the one mentioned by the OP. I’m seeing it with vimeo links. Will use an embed for now, thanks!

6

Hey Brando, I’d love more info on using an iFrame? When I try to use Vimeo’s embed code it doesn’t fill the entire parent column width like it does when I use the Webflow video element. Any advice?

Here’s my share link: Webflow - swiftv3

It’s on the “Tripwire - Learn Module” page.

Thanks!

7

Hi @Chris_Scott

This is happening on any video type

Yes the issue appears to be affecting videos from multiple sources including Vimeo. Hoping to have a fix soon!

As for the embed, I think you’ll need to set a defined height. Try using this:

<iframe src="https://player.vimeo.com/video/274910668?embedparameter=value" width="100%" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

8

Initially, I was able to add video components and add a youtube URL into each. Once I got to my third video component, it crashed. And it keeps crashing, every single time I try to add a youtube URL.

Vimeo seems to work fine however.

Here is my site Read-Only:

https://preview.webflow.com/preview/community-site-mobile?utm_source=community-site-mobile&preview=8193397e88babcae59e1dbd8d377bf6b

9

Try chrome incognito. Your read-only link is broken-link

10

oops try this: https://preview.webflow.com/preview/community-site-mobile-mmc?utm_source=community-site-mobile-mmc&preview=8193397e88babcae59e1dbd8d377bf6b

11

It works perfectly for me!

Can you try to clear your cache?

12

Hi @Bboyneko, could you also help to share the youtube link you are trying to add? There have been a few reports of Vimeo video links not working for some links and our team is working to push out a fix for Vimeo links not working.

An alternative method is to use our embed widget and add the YouTube video as an embed.

14

I tried clearing cache, rebooting, I still have designer crash on me.

The only thing that worked was incognito mode. Does anyone know why that would be?

15

Hi @Bboyneko @Chris_Scott @ZachSean

Thank you again for posting about this and for your patience.

I wanted to let you know our team was able to push a fix for this — adding a video url to the video element shouldn’t crash the Designer anymore.

Please let me know if this solves the problem on your end :bowing_man:

1 Like
16

This fixed it for me! Thanks for rolling that out, guys. Appreciate the help!

1 Like
17

Happy to help @ZachSean — thanks for your patience while we worked on a fix :bowing_man:

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