I’ve tried youtu.be and youtube,com/watch links, heck, even youtube,com/embed ones, nothing seems to work. I don’t know what I’m missing… seems pretty straightforward to use. Same happens with the vi-deo element.
Tried links straight from the address bar (with https)
Tried without https
Tried without www
— PS. Unrelated but this is the most random restriction I’ve ever seen in a community:
Yea I’m getting this exact same problem too. Tried sending a request ticket with them but I can’t get past their AI bot, it’s stuck loading to infinity. Concerning.
Both the Youtube element and the Vi-deo element are working ok, I tried the full URL.
However I saw a long delay, like 30 secs on the paste before it reconciled the first time.
No errors though.
I’m unsure if the delay was cause by Embedly or something to do with the connection to Embedly, but if problems persist for you I’d definitely open a ticket with support.
Interesting, I didn’t realize they’d removed the “Email support” option.
It’s likely the AI now info-gathers and then helps route requests to human agents when needed?
For me it’s loading, and interacting fine. It can take 20-30 sec to load, it looks like it’s doing a full scan of your site setup ( DNS records etc. ) as part of its boot process.
Try waiting longer, but they need a message explaining what it’s doing.
I don’t have any tickets to submit now but I’ll try the full process next time.