Unable to log into my Webflow account

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1

Hello there,

My name is Imama, and I have been a Webflow user for several years. My Webflow account email is imamakhan57@gmail.com.

Since Saturday, January 18, 2025, I have been unable to log into my account. I have attempted to log in using a different web browser, but I receive the same error message.

Here’s a Loom video (Library | Loom - 20 January 2025 | Loom) that demonstrates the error I am encountering. Please advise on how to resolve this issue.

Thank you for your assistance.

Sincerely,
Imama.

2

Hi Imama, I’d try a few things-

  • Make sure Javascript is enabled
  • Try a different browser
  • Try disabling browser extensions
  • Try clearing your cache

When I’m tracing a problem I’ll also try a different network and a different computer to trace the issue better.

If you still can’t find the issue, you’d want to contact support.

3

I have the same issue. I have tried all of the above but does not work. Unable to access my account for a few months now. When I tried to access my website it says it’s either moved or no longer exists.
I have contacted Webflow via the recovery link but not heard back yet.
This seems to be a common issue and some say it was fixed but not for me. It’s so frustrating. And Webflow do not have a chat or customer service reps.

Did you manage to fix it Imama?