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Unable to connect to Paypal

Hi, I am trying to connect payPal to my CMS website.

From Settings → Ecommerce–> I select the Connect to PayPal Button.

PayPal Fetches my information, I login into my Paypal. I get a message that I have successfully connected to PayPal and it automatically takes me back to webflow. THEN I get an error “unable to connect to PayPal Account. please try again.”

What am I doing wrong and what do I need to do to set this up correctly?

Skjermbilde 2019-12-05 kl. 23.15.11

Any insights are greatly appreciated.

Hi @Deanna_Scinta_Lape, thanks for your post.

Since the issue involves private account information and perhaps private account setup information in Paypal side that need to be checked, I suggest to contact to Webflow support to get more help with this at or from the Contact Us link on the community home page at

Webflow support can help to check and provide some guidance with the connection.

Here is more information on connecting payment gateways: Connect to a payment gateway | Webflow University

Thanks! I will reach out for support help.