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Webflow New Order Webhook not firing

We have been receiving orders since 5/31/19 and the site has recognized and completed orders on every day since however, the e-commerce new order trigger has stopped firing on 6/2/19 for no apparent reason. When I check the integration page to view the webhook it says last used 6/2/19 even though the site has had many more orders since then.

On a separate note, it seems like there still isn’t a way to create a new order webhook in the GUI, option drop downs are for form submission and site publish only.

Hi @Kenji_Suzaki

That definitely sounds like unexpected behavior. Can you please provide more information?

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Specifically if you could provide the following as well:

  • Site URL
  • Confirmation that payment provider is setup correctly
  • Confirmation that Stripe hasn’t been rejecting orders
  • Any confirmation that there have been orders since 6/2 and if the payments have been processed


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