My team and I have been using the built in Webflow forms on all of our websites. But in the last 6 months now a lot of our clients have stopped receiving the form submissions.
To fix this I contacted Webflow support about it, and they said that our clients emails had been blacklisted. And they were happy to help and removed them from the blacklist.
But it kept happening. And I kept contacting them for them to remove them from the list.
The only explanation I got for why the emails came to be on the blacklist was that the clients must have clicked on the “Unsubscribe from notifications for this site.” at the bottom of the form submissions they received.
So I started to inform our clients to not push this link.
But still I got clients who didn’t receive any form submissions, and they said they had never pushed the link.
I finally got a different answer from Webflow support telling me that after they had removed a clients email from the blacklist, it automatically got re-added to the blacklist. And the reason for it to be re-added was the the email address was a role-based email.
And such email addresses can not receive form sumbmissions.
And I got this link to read up on what role-based email was:
Most of our client’s emails are post@ or something that is role-based.
So I’m guessing that most of our clients aren’t receiving the form submissions.
And Webflow has never mentioned anything about the role-based emails anywhere on their website, or tutorials.
Not a single mention on the “Intro to Forms”
So we are left with three options (maybe more if you have some)
We send out an email to all of our clients telling about the problem, and to fix this they have to provide us with a new email address that is not role-based.
We currently have over 100 published websites, so it’s not likely that everyone will do and in some cases even know how to create a new email for themselves.
We create a new form on all of our websites. Either code it ourselves, or use a different form tool.
Again, we have over 100 published websites, so to do this will take a lot of time.
Webflow removes the role-based email address rule. So every email address gets the form submissions.
Have anyone else had this problem?
Or are aware of this problem?