Video not autoplaying on remote desktop

Design help General
1

Hi
I am developing a website for customer in Webflow with a fullscreen video on the frontpage autoplaying - working great. However the customer is using remote desktop and here the video is not autoplaying… can anyone tell me why and what could be done? I am using the video component within Webflow.

Also I have seen other websites developed in Webflow with autoplaying videos… and that is the same, they dont autoplay on remote desktops.

Thanks
Kim

Here is my site Read-Only:

https://preview.webflow.com/preview/abn-law?utm_medium=preview_link&utm_source=designer&utm_content=abn-law&preview=29c700a3708ee4d7b24ecb188b6569a9&workflow=preview

2

What do you mean “remote desktop”? (What browser?). In general you should mute autoplay videos.

  1. What kind of video (Webflow video widget? Background video widget? Embed Html Video?)
3

The video is muted (no sound) and it doesnt matter which browser he use its not autoplaying.
Its a background video.
Thanks

4

background video webflow widget

Add live URL.

5

Hi Ezra

Thanks but I am not sure why you send me this… I know how to implement the video and also know about the different settings… I just dont know why autoplaying is not working when users are using/working on Remote Desktops.
Kim

6

@KimHougaard - Sharing a URL that can be debugged in a browser is essential to figuring out what is wrong. Also you really need to share the client’s build (what OS, OS version, browser, and browser version. I won’t test without it.

7

Hi Webdev

Thank you for your reply and sorry about the URL i thought sharing my webflow link was enough. But the site is here right now. https://abn-law.webflow.io/ and its the video on the front.
The customer has ben testing in both Explore and Chrome (not sure what versions, but i am pretty sure its not old)

Thanks
Kim

8

Consider using https://www.whatsmybrowser.org/ to gather the info.

Also remember that modern devices support user preferences when it comes to motion. See Designing With Reduced Motion For Motion Sensitivities — Smashing Magazine

9

Thanks. I will have to get back to you on this one. I need this informations from the customer.
Kim