Urgent - now i lost everything


This is the third time I contacted the support and still did not respond.

Can anyone please help me with fixing my account?

I downgrade the membership I have from the CORE plan to a FREE plan, because the workspace I have not worked with the theme I purchased cost me 149 $. Now I lost the theme and lost the membership. I don’t know if I will ask for a refund for everything or if someone can fix this issue for me, because I’m sure it’s out of my hands from the backend side.

Please respond to me as soon as possible you can

Here is my site Read-Only: https://preview.webflow.com/preview/hatims-awesome-site-0503d8?utm_medium=preview_link&utm_source=dashboard&utm_content=hatims-awesome-site-0503d8&preview=20e5d041acabd8a6ce3997dbc6770edf&workflow=preview

I paid for a CORE PLAN + Theme cost me 149$