After regaining a client back (their original site was webflow, other designer moved them to Wordpress and now I’ve created a brand new site for them again in webflow), we published their website on Friday morning last week, only for their old webflow website to be published instead of their new one. Old one is listed under a starter website and no hosting, new one has hosting attached.
Sent a support message through the webflow website on Friday morning and have yet to hear anything back on what is quite an urgent issue. Anyone have any ideas how I can get support to actually look at this issue?
Support response time seems to depend in part on which department your request goes to. But the only way to effectively open a ticket is through the website form.
Beyond that, the community here is quite capable, it depends on the nature of what you’re having problems with.
A few devs like me offer “on tap” support for Webflow projects, but that’s focused on page design issues, CMS design issues, programming issues, integration, deployment configuration-issues. I can’t help much with platform issues e.g. “the designer is crashing.” Most agencies and designers bring me in when they need quick resolution on issues, and privacy.