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Problems with barc chat

I am having an issue with barc chat recognizing that the code is pasted to the website. I know that it is as the chat shows up on the published site. Is this a common problem that 3rd party client can’t recognize code? If anyone has any ideas please let me know. I am going to contact barc as well to see if its an issue on their side.

After contacting them it was an issue on there side. Is now working correctly