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Please help! How to stop Facetime from opening automatically on a phone link? Used to be a Call option

Not sure what happened however we had a phone link that when clicked would open an option to Call or Facetime … my client has just advised there is no option - it only Facetimes?!

I posted this yesterday and unfortunately no replies.
Can anyone advise why or a way around this? I’m a newbie here so please excuse my ignorance.

Thanks in advance,


Probably somehow the default app handler was changed on the phone.

Thank you so much for replying samliew !!
Sorry I should I have indicated this is occuring on the desktop.
How would I fix the app handler? Again, excuse my ignorance.

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