Picture Upload Error

Publishing help Editor
1

Hello,

I keep getting this error when trying to upload a picture into a predesigned template, but If I start a landing page from 0, they upload fine:

“Your upload failed because of a filename error. Filenames should be 100 characters or less (including the file extension) and avoid special characters (e.g., #, (), ').”

Also, If I try to create a folder for my uploads, I get this error message:

“There was a problem creating a new asset manager folder.”

Please I need this to be fixed. I tried logging out and in again, Incognito mode, another PC, changing the file´s name, but nothing…

2

Can anyone help me please?

3

What is the exact filename you are uploading that thows this error?

4

Any PNG file I try to upload shows the same error.
I tried with a file called “jb” “jb1” “JB” “picture1”.

5

Are you using a browser with no extensions enabled? First this to try is incognito mode and try to rule out an issue with your browser. If that fails, then I suggest you open a ticket with support.

6

Nothing works for me.

7

Had the same error and setting Chrome to private worked for me, but that’s a crutch, not a longterm solution. Is there a fix underway?

8

Actually that is the long term solution. There is no way that all available browser extensions could be tested so either use a clean supported browser with zero extensions or resort to defaulting to private mode which typically disables them. Another option is to simply create a new profile and leave it clean, Welcome to the world of browser based apps.

1 Like
9

Thanks, OK, I get that. I somehow hoped that it might be possible for Webflow to block any extension from interfering.

10

Imagine the implications of sites disabling browser extensions. Never going to happen IMHO.