Passage d'une offre d'hébergement à une autre

Bonjour,
j’ai fait régler à mon client il y a 8 jours m’hébergement annuel basic.
Hors mon client veut modifier les contenus lui-même.
Il faut désormais opter pour l’hébergement CMS. Doit-il tout régler ou juste la différence ?

Yo @Brando how are you ma friend ?
I’m translating for @Olivier_Gaudin french guy here.

He started a classic hosting annual billing for a client 8 days ago.
His clients changed his mind and want a CMS hosting now.
Is there a way he can upgrade the hosting for the client without having to pay again for a whole year ? (just pay the extra).

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Ay @zbrah

Thanks for translating my dude! And yes this should be possible. He’ll need to email our support team directly so we can get the account properly verified and help with any manual refunds/credits though.

@Olivier_Gaudin can you please reach out to us with this request here: https://university.webflow.com/contact

Thanks! :smiley:

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Hello Brando,
I sent you an email yesterday. I’m waiting to know if i have to say to my client to pay before or to wait and pay after…

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Thanks @Olivier_Gaudin

We responded to your message but have yet to receive a reply — can you please respond to that email? Then we can help get this resolved for you :bowing_man:

Hello, it’s really difficult to understand what to do.
When i reply to Waldo we are in the same situation.

Can you see this ? (the first information has to be change by the second each lines

My account Client Billing
Management Email
l.grolier@boisetsens.fr olivier.gaudin3@gmail.com

Your Business’ Name
Bois & sens. Olivier Gaudin

Your Business Website (Optional)
http://boisetsens.fr/. https://gaudin-graphiste.com/

Support Email (Optional)
olivier.gaudin3@gmail.com

Support Phone (Optional)
0612665284

Business Information
Street Address 1
1 RUE DE L’ARRONDEAU. 10 rue de la Mairie

Street Address 2 (Optional)
la Chapelle du Genêt Torfou

City
BEAUPREAU-EN-MAUGES. SÈVREMOINE

Postal Code
49660

  1. Email address associated with your Webflow account
    olivier.gaudin3@gmail.com

  2. Last four digits of the payment card on your account
    7789

  3. Expiration date associated with your payment card
    09/2020

  4. What is the date of your most recent payment to Webflow? What is the amount of that payment in USD?
    October 9th 2018
    USD 144.00
    (https://webflow.com/dashboard/invoice/cus_D7pwnpsoarnZ67/in_DkoGgxMLT8QEBf)

I hope we will arrive to work better,
Many thanks