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Not receiving contact form emails

I set up a contact form on - but I’m not receiving emails submitted through it.

I can see the messages on the dashboard but it’s not forwarding them to the email address I specified in settings. I’ve checked spam.

In other forum posts I’ve seen that generic contact emails need to be added to an “allow-list”. Can that please be done for contact [at]

Here is my site Read-Only:

Hello @alanna ,

I had a quick look and couldn’t see that you had been placed on the blocked list (you may have already contacted customer support), however, I added your email to the allow list again just to be sure, so please check again.

If this has already been fixed, please feel free to mark this as resolved.

Best wishes,


Thanks! It’s working now :slight_smile:

Hello @magicmark

I have the same problem with my contact form.
I also can see the messages on the dashboard but I’m not receiving it on the email address which I have indicated.

Can you please take a look if my email address is on the blocked list?

Email address:

Thank you very much!
Kind regards