Most of the items for my multi-reference field ‘Company City’ are not being imported. Just some of them are.
I have no idea what the issue is here. The mapping seems to be correct and all other things as well because for some of the items the multi-reference field is actually mapped and imported.
In the CMS item preview the multi-reference field is actually filled.
But when I import, for most of the items, the multi-reference field is not imported.
See an example here of an item ‘Advantage Tech Services’ which is imported without the ‘Company City’:
I am having the same issue with importing via CSV for reference fields — they are not recognized even though they exist. I tried cycling through via the NEXT button in hopes of that working, but that doesn’t seem to resolve the issue for me. Any thoughts? Am I missing something?
You can use PowerImporter to Update Webflow CMS with a CSV import and set the multi-reference fields. It supports any value for the multi-reference field, as long as they uniquely identify the CMS item, e.g. slug, CMS Item ID, internal id, etc.
This problem still exists. I’ve tried every work around I can think of - using different browsers, recreating the site from scratch, importing using different tools, importing using different field types, etc…
This has obviously been an issue for a while, I’m surprised Webflow hasn’t addressed this yet. They even confirmed that it is a bug. If you rely on the CMS for managing hundreds or thousands of items, this bug makes Webflow almost useless. One can’t be expected to manually go through and update every item individually, it would take hours if not days to do.
Using a third party tool such as PowerImporter is not the solution. We’re already paying for this functionality in Webflow, I don’t want to spend more money on additional third-party apps for something Webflow should do.
Is anyone else still having this issue. I have a ticket open with Webflow, but their support team, while friendly and nice, is very slow to respond.
I’ve tried importing items with Make as well, without any luck. Apparently, WF is aware of this issue and is investigating. I’ve had a support ticket open for nine days with now updates.
Same issue here. I had to destroy my entire project dismantling each field to replace it with a new database thinking that would solve the issue and its still has a 100% failure rate. If I can not link the two collections then I cant build the tool.
I am getting a correct projected import as I go though the items and then a 100% failure on the actual import. All of the fields in the multi-field are confirmed there in the destination collection.
The current project is a shell to get the data working before I rebuild the pages. Not sure if the read-only link will provide any help as there is just the database but sharing to get any help possible.
Resurfacing this super annoying bug and sharing what I’ve figured out as potentially the issue. For me, it turned out that when the SLUG of the multi-reference item is custom and differ’s from what Webflow would auto generate from the NAME of the multi-reference item, Webflow is unable to make a match.
For example, I was matching CSV fields to a bunch of Universities. The NAME of one Multi-Reference field was “University of Illinois”, but the client changed the SLUG to be “university-illinois” — basically dropping the “of”. Even though the NAME “University of Illinois” was being called exactly in the CSV, it seems when Webflow is parsing the CSV it takes that NAME data, converts it to the SLUG form and then matches it up to the SLUG of the multi-reference entry, NOT matching to the NAME.
So, Webflow was searching for an entry with the SLUG of “university-of-ilinois”, but the SLUG was changed to “university-illinois”. So, even though the NAME was the same, Webflow did not make the match. Super annoying!
Would be great for them to fix this, or provide clarity about this in the directions. The only fix for this was to remove all of the custom slugs for the Multi-Reference fields, and then voila! It worked. PITA.
Thought this should be clarified: Toggle next in the preview window of the items being imported, NOT the next button in the big list of existing CMS entries!
