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Issue with team members signing up

I recently switched over to a team account and sent my team members invitations. However, when they try to sign-up it just comes up with the error message:

“Hmm… Looks like you already have an account. Try logging in with [main team account email address]”

However, the user does not have an account on webflow, so they cannot move forward.

Am I doing something wrong?

Many Thanks

They have to create a free account first, then you invite them to your team.

If you still require assistance, please email as we do not handle account-related issues here.

Thanks for responding. I did try that but get same error. I have created a support ticket with the support team.

Was there ever a resolution to this problem?

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