Issue with popup not displaying on homepage after site is published

Design help Animations & Interactions
1

I am experiencing an issue with the popup not displaying on the homepage of my website. When I preview my site in the Webflow designer, the popup appears correctly. However, once I publish the site online, the popup no longer shows up at all. It’s the same when I click on a video.

I have checked my settings and confirmed that the popup is enabled and should be displayed on the homepage. I have also reviewed the trigger rules for the popup to ensure they are correctly configured.

Despite my attempts to troubleshoot this problem, the popup continues to not display once the site is published. I would like to understand why this is happening and find a solution to ensure that the popup appears correctly on my live site.

I would greatly appreciate your assistance in resolving this issue. If you need access to my Webflow account or any other information, please let me know, and I will provide the necessary details.

Thank you in advance for your help. I look forward to your response.

Best regards,
Timothée

2

It’s required to include a share link in this forum. There’s no way for the community to help otherwise.
Ideally, you’ll also include a link to a published version of the website, and provide screen grabs to show details of the settings or display issues.

3

https://preview.webflow.com/preview/lifeaz-co?utm_medium=preview_link&utm_source=designer&utm_content=lifeaz-co&preview=795ac2f0c0a77c61eadb3e01af9b399b&workflow=preview

4

It’s not working because you have the popup element set to display=none. Make sure to set the display as shown, then publish. Then you can turn it back off to continue working on the site.