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Image has a background colour even though it's PNG transparent


Trying to upload an image into my website but the image appears with a background colour even though it’s a transparent PNG (see below). Thanks!

Hi @enver1998,

It looks like that PNG has a semi-transparent gray background built into it. If you generated that image yourself, you should be able to remove that background in whatever program you used to create the image.

I hope that helps!

Yeah, that’s a mockup. You’ll need to find the original file format; PSD, Figma, etc. Then open it there and locate the layers which should be named “shadow”. It’ll probably be a group consisting of filters and drop shadows. Even if you delete the background layer, they will still show up. Blakelam is right, you need the original file.