Image asset pixel size dropping to 0 x 0

Hi y’all. I’m having a weird problem with my image assets. I keep deleting, re-uploading, and re-linking them because after a day or so the image size drops to 0 x 0 pixels. I wouldn’t notice except in the preview AND published site the image loads fine but after a few seconds the images are shrinking to tiny thumbnails. Is this a bug or am I doing something wrong? I need to get it fixed!



Screen Shot 2022-07-27 at 2.21.26 PM


Here is my site Read-Only:
https://preview.webflow.com/preview/neapolitan-co?utm_medium=preview_link&utm_source=designer&utm_content=neapolitan-co&preview=fbdc3d2427592eaa81adf62d35b15890&pageId=62d995c9f061d40e43d4f843&workflow=preview

Here is my published link:
https://neapolitan-co.webflow.io/work/scs-studio

Did you ever figure out how to fix this? I’m having the same exact issue… Took me forever to figure out this was the cause of the image size shifting all the time :weary: At this point I’m just re-uploading the effected photos. But if you figured something out, let me know!

Sort of… I opened a case with Webflow and they said it’s an internal bug that they’re working on. I think the issue was caused by deleting the image from the asset panel without first deleting all of it’s uses in my layout. Then when I re-uploaded files (purpose was to compress file sizes) there was still trace of the file in the server and it glitched causing the 0x0 file size. While they work on a fix I just renamed my files before re-uploading the and the issue was resolved.

Just have to make sure the images are fully removed from the layout before deleting from the asset panel in the future.

Hi @SaraNeapolitan,

I’m having the same issue, I contacted support but have not heard from them yet.
I had previously optimized my images prior to uploading them and they shrunk a day after they were uploaded.

@erinternes I’m having the same issue and it’s discouraging!
:disappointed:

Let me know if you find a solution.
Hope you contacted support as well!