Old domain = conceptventures.vc, hosted at GoDaddy and connecting it to Webflow. NO problems, been live for 3 years.
The new domain we’ve purchased, concept.vc, I connected up - followed instructions, yet it’s getting errors. Halfway through the process, it seems that Webflow updated their publishing section and now I can no longer see the error that used to prevail - it was complaining that a DNSSEC record was attached to my domain. However, after seven direct attempts to contact GoDaddy, they confirmed there are no DS records.
Five days later and there is no movement on this. I have configured everything correctly as far as I know yet. The domain won’t go live, Webflow just says “contact support under the error”, and there’s nothing I can do from there.
I spoke to their support staff; they insisted it was a GoDaddy problem. I need to switch to our new domain by Tuesday. Does anybody have a clue what might be going on? Webflow support sent me this link (can’t post publicly, but a DNS tool)
Thanks for looking into that. I have literally called GoDaddy seven times asking for them to remove this record, and it doesn’t show up on any of my side of things. Can you think of any way I could remove this manually?
I think usually there’s a DNSSEC setting at your registrar you can find and switch off.
However I had big problems with that with GoDaddy as well with a client domain once. It had come from Google Domains ( now Squarespace Domains? ) which seems to switch on DNSSEC by default. I found it fastest to transfer the domain back to Google, switch it off and then transfer it back to GoDaddy.
That’s horrendous, I know, but it was faster than I expected ~18 months ago. No idea if that’s even possible now.
I’d actually recommend you hit up ChatGPT and see if it can recommend a process for dealing with an unwanted DNSSEC on a domain you own. It might find something GoDaddy specific as well.
Thanks a lot for the help. Do you remember how long the transfer from GoDaddy to Google took? I’m afraid that this might not happen within the time frame required.
No clue where it was as we just bought the domain (although I think GoDaddy was its prior home too). I’m still escalating with GoDaddy support, but if they refuse to help, I will move it to Google or Namecheap.
Also, as I’ve only just received the domain, I can’t transfer it for another two months, so I need to find a solution that works within this existing setup.
If you bought it new, I’d expect DNSSEC to be all handled by GoDaddy.
If you bought it through an auction- if you can contact the original owner or the auction site to see if they can contact their original registrar. There must be a process for handling that in transfers.
