Getting "HTTP Error 503."

Publishing help General
1

Hi,

I’m sometimes getting a “HTTP Error 503. The service is unavailable,” but not always when I go to www.flowglobemedia.com

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As well as this screen:

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Thoughts?

Thanks in advance and best,

Nathan

www.flowglobemedia.com
https://preview.webflow.com/preview/flowglobemedia?preview=68cfbfda25786cb12e08e263487bbcaa

2

This is a server problem. Nothing you do with webflow can cause this (someone correct me if I´m wrong).

Most likely the web server (running the website) is unable to handle the HTTP request due to a temporary overloading of the server.

Is you´re site parked on server owned by you?

This is AFAIK always “hosting”-related. Not much advice possible here…

3

So, the it has something to do with webflows servers?

Thanks in advance and best,

Nathan

4

Oh, it´s hosted via Webflow? Sorry for not asking, since I export code and upload on my own server, I presumed you did as well…

I´ve tried multiple times refreshing you´re site and it seems to be OK. No 503 errors from my side…

Maybe someone from the webflow staff may be more helpful then…

5

Hi @Tom1984,

Yeah, I’m using their hosted CMS.

Best,

Nathan

6

I looked up the DNS records that are set for flowglobemedia.com and it looks like one of the records is incorrect:

$ dig flowglobemedia.com

;; QUESTION SECTION:
;flowglobemedia.com.		IN	A

;; ANSWER SECTION:
flowglobemedia.com.	492	IN	A	184.168.221.33   < This is incorrect
flowglobemedia.com.	492	IN	A	23.235.33.229    < This is correct

The DNS entries should be: 23.235.33.229 and 104.156.81.229

You’re seeing the 503s when your browser is connecting to 184.168.221.33 which is a GoDaddy IP.

Updating your DNS records should fix it, let me know if that doesn’t work!

Nathan

7

Hi @nathan,

I followed theses instructions Connect a custom domain | Webflow University, which should have gotten me there. And, I’m looking at the settings that I think should be right, so I’m not sure what the issue is.

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Thanks Nathan,

Nathan

8

I’m confused now - the screenshots you posted are for a different domain (and have the wrong IP for connecting to Webflow). Is it possible you screenshotted the wrong page?

9

You are correct…I didn’t get much sleep last night, but I found the right spot and should be good to go now.

Sorry about that

Cool name, btw :wink:

10

Haha no worries, it appears to be setup correctly from my end as well now.

Cool name, btw

You as well :wink: