Hi,
I’m a bit confused about how and if my forms are capturing responses. I’ve recently started to use Basin to help filter out spam.
Today I got an email from webflow, alerting me about a new submission via my contact form but i can’t find any trace of this in my Basin account.
How do i know that everything is set up correctly and that i don’t miss any inbounds?
All help appreciated!
Here is my site Read-Only: [LINK](Contact us | Sikoia)
(how to share your site Read-Only link)
Hi Andrea,
When you add a custom form action URL to your form, Webflow will no longer send form submission notifications since the custom action bypasses Webflow’s form processing. This is because the form data is being sent directly to your external form provider instead of going through Webflow’s system first.
To ensure proper setup, you can find the form action settings in the Designer by selecting your form element and navigating to the Settings panel. Verify that the form action URL is correctly pasted and that the form method (POST or GET) matches your form provider’s requirements. If you need to receive notifications, consider using Webflow’s native form handling or implementing notification functionality through your external form provider.
Hopefully this helps! If you still need assistance, please reply here so somebody from the community can help.
Was it a legitimate message or spam?
Your Basin setup should be effective at handling legitimate form submits, and filtering them for spam, but that won’t necessarily block Webflow’s gateway from receiving direct spambot traffic.
I always setup Basin, and then remove all emails from Webflow’s notifications list. It will still get gateway spam, but it doesn’t affect me or my clients.