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Forms: "Send form submissions to" email not working

I’m not sure if this is a bug or user error. When a form submission occurs, I have the intended recipient in the “Send for submissions to” box. That mail box is not receiving the form submissions. When I add an additional email, I’m able to see where it is sent.

The intended email is:

When I look at where it is sent to it is:

Anyone know know why this might be occurring - domain issue?


Hi @Joe_Hoff, could you please help to share the link to the site, or get in contact with support at

Thanks in advance.

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