I’m having real trust issues with Webflow Forms. I came here, and I’m honestly surprised I’ve not seen others reporting the week of problems I’m having with Webflow Forms. For context, I run an agency and currently manage 250 to 300 Webflow sites.
The issues all seem linked to the forms and the updates Webflow pushed earlier this month. (Multiple sites and multiple workspaces)
On a newly launched site, I found I couldn’t submit a form. After extensive testing, I’ve narrowed it down to recent versions of Android. Forms work perfectly on desktop, on iOS, and even on an older Samsung Android that’s five or six years old. But on a Google Pixel 7 or Pixel 8, the form never submits. It stays stuck in the disabled state. (Weblfow support say they cant replicate, but it does it on two different phones here in the UK).
Entering email addresses into the new ‘Send To’ field in Designer has become a fight. I can’t get the address to save properly. I’ve already raised this with support, though the response was the usual ‘clear cache, try incognito’, etc. Today I discovered it won’t accept my .co.uk email address at all. The moment I backspace and remove the ‘k’ it suddenly allows the ‘+Create’ option and the ability to add the email address, even though it’s then the wrong address. You can’t make this stuff up!
The newly stripped-back Form Settings tab is almost pointless. There’s hardly anything left there, and the submission instance numbers are wildly inaccurate. I’m not impressed with this new change one bit.
I tested a new site today with a form that includes several select dropdowns, each with three menu (food) choices. The email submission only contains about half the fields from the form, and every select field that did appear returns a blank, empty choice. (And yes, all fields have unique IDs)
I haven’t seen these but I can add a few things for you to check.
I’m assuming you mean the submit button stays disabled? You could turn off bot protection, but more importantly look up Cloudflare Turnstile issues relating to the Pixel 7/8, that’s where you’d find and report information.
I generally use chrome debugger tools on my Android devices as well so I can get a full picture using desktop devtools.
I couldn’t say, usually it’s an extension conflicting, but could be anything. I can’t replicate it.
It’s for site-side overview and export. It would be nice to have the UX there as well.
Means high? I’d probably including spam in the receipt count.
ID’s aren’t relevant at all to forms- in HTML it’s the Name of the field that matters. About halfway down the settings panel.
Sorry - I omitted the Pixel cure I found was indeed turning off Bot Protection. This now results in unwanted Bot submissions. So who is responsible for the fix? Google?
Regarding being unable to ‘bind’ the email address to ‘Send To’. Dunno. The only extensions I have are related to Gmail (reverse conversion) and Google Drive. I do have Grammarly, but that’s disabled on Webflow.com
Form submissions are now fixed - thank you. I had duplicate names, but I always thought it was the ID that mattered.
Or Cloudflare, it’s between them. Doing some searches, I mostly see posts about various Pixel issues, but nothing exactly matching your scenario.
Honestly just for peace of mind, you might want to switch to Basin for form handling. Webflow has made a ton of improvements in this area, but the dust is still settling, but I sleep better knowing my forms are just running smoothly, with low spam levels.
The problem I have is, I have literally hundreds of sites, and this issue means it would be mountains of work, which I can’t charge for. Why should I take the hit?
In a similar vein. I’ve got the task of dealing with DNS CHANGES Webflow is forcing upon us. I reckon 70% of my clients haven’t the foggiest ideas regarding updating their DNS, and it will be “Graham can you do this for me?” Again way, way too much work, getting each clients registrar login, each client will expect me to help them with.
I’m a guest on dozens of Workspaces, and know some have until mid December to complete the DNS changes. My Workspace hasn’t even been notified of these DNS changes yet!!! How long will I be given to ‘cat heard’ everyone?
Really not impressed with so much of Webflow right now.
Yep I went through the same migration for 100’s of sites on my forms handling about 4 years ago. So glad I did.
The problem for me was that even if Webflow fixed everything regarding SPAM handling and individual form submission control, there were still issues regarding the email notifications as well. Top 3 for me were (1) the unsubscribe link (2) the inability to handle line breaks in textarea content, and (3) the forced display of checkboxes even when they’re unchecked.
But I do know the Webflow team is working hard to improve these areas, and I’m looking forward to when I can switch back to native handling at some point.
Regarding the DNS changes, yep I get that too. I’m glad this is the first time I’ve seen a DNS change on existing sites in 8 years of using Webflow. Also, the new O2O configuration is worth it for all my reverse proxy setups.
Except they are all down because of this mornings Cloudflare outage. All my self hosted sites that are configured old school are running. Sometimes Cloud services are a risk.
With the old (useful) Forms Tab, you could toggle this on/off. Now this option appears to have vanished - it’s not in the form tab, and not in the form inside designer. Any ideas, anyone?
It’s not the limits that bother me, it’s the needless Submission Count blurb.
Its on a paid plan.
We used to be able to switch it off/on. With this new Forms setup, we can’t adjust anything. If submissions are unlimited, why leave all that clutter in place? With so much with Webflow changes right now, it feels poorly thought through, untested, or just plain daft.
And to top it off, they’ve literally just given me 22 days to update DNS settings on somewhere between 150 and 200 sites. I don’t understand why they’ve only just opened this up for larger Workspaces, especially when others I work with (with just one or two projects) have been seeing the update message for weeks. Makes me mad.
Ah- I absolutely wasn’t awake yet, my eyes totally didn’t see the count. Yeah, it does seem useless… I’m surprised it hasn’t just been removed entirely, and left only on starter plan sites.
I’m just getting mine recently as well, the team’s definitely doing their best to smooth the process, I just had a chat with one of the engineers yesterday regarding that new migration page.
I think the reason larger workspaces were deferred was to allow time to build out some tools that make it easier for accounts that do have a large number of sites to migrate. Those tools are still under development.
Remember, your site won’t go down if you miss the migration date- you just won’t be able to publish updates- so prioritize the active ones first.
