DNS settings for exotic domains bug?

Publishing help Hosting
1

Hi there,

I’ve reserved the domain “snowfla.ke” with 101domain.com.

Unfortunately, when I set the custom domain to “snowfla.ke”, I don’t get the correct DNS settings shown, and also only for the root domain with a CNAME (which should be for the subdomain www if I’m not mistaken), see the screenshot:

Screenshot_webflow_bug_dns
Screenshot_webflow_bug_dns1436×682 98.8 KB

I tried to anyway include the standard dns settings into 101domain, the registrar but I get a:

“ERR_SSL_PROTOCOL_ERROR” when trying to open the site on http://snowfla.ke/

I think it might have something to do with an error message that is show for a fraction of a second in the webflow interface when adding the custom domain, I took a screenshot of it as well (otherwise it was impossible to read it):

Screenshot 2021-05-12 092022
Screenshot 2021-05-12 092022877×398 57.9 KB

I also texted the support, but didn’t get any reply so far… any help is appreciated, thanks in advance!

Max

2

Hi @Max2 thank you so much for posting this! It looks like the domain extension of .ke isn’t something we had accounted for when building out the DNS guides.

I checked your DNS records and they are correctly configured (it looks like a few are still propagating globally, though).

Could you please try the following:

  • Delete this CAA record (we’re otherwise unable to issue an SSL Certificate)
  • Set your www version of your domain as your default domain
  • Turn SSL Off and then back On again
  • Publish your site to your custom domain

Please let me know if this solves the problem.
If not, I’m happy to help you further!

3

Thanks so much Waldo!

It is working now as expected :slight_smile:

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