Deactivation of Zopim Live Chat


I am trying to deactive Zopim widget from one of my websites but it still shows on the page. I have removed the custom code and deactivate the account.

Someone help?

whats the url… I can check it.

perhaps, either updating the wrong code or there may be resident cookies

Hi, yes, I think @Revolution could be right, it could be browser cache also. Make sure you have no html embeds left with code, and the HEAD and FOOTER of your site in the Custom Code section of Site Settings has no code from Zopim either (if you want to disable Zopim for all pages).

I hope that helps, if not, let me know and I am happy to further assist.

Cheers, Dave

Here is it:

I have done all @Cyberdave has said but it still appears there.

I haven’t gone through and verified everything
but a quick seems to indicate you are embedding this code:

  <script type="text/javascript">
      (function() {
        var shr = document.createElement('script');
        shr.setAttribute('data-cfasync', 'false');
        shr.src = '//';
        shr.type = 'text/javascript'; shr.async = 'true';
        shr.onload = shr.onreadystatechange = function() {
          var rs = this.readyState;
          if (rs && rs != 'complete' && rs != 'loaded') return;
          var site_id = 'df54c475210f280d96a03ceba8396215';
          try { Shareaholic.init(site_id); } catch (e) {}
        var s = document.getElementsByTagName('script')[0];
        s.parentNode.insertBefore(shr, s);

It calls this js:

And this is what you get:

<!--Start of Zopim Live Chat Script-->
1 Like

Oh god, now I got - I have duplicated the codes both from Zopim website and Eager. :slight_smile: Thanks for the fast response !

High fives @Revolution ! Thanks for the expertise :slight_smile: Cheers, Dave

Hi there! I’m having the same issue. I can’t find any mention of zopim in my theme liquid, no snippet, nor could help two Shopify gurus.

Hey @alena

Can you give us a link to your website and/or preview link? Details on how to share such are here:

It will be easier to help you with that if we have something to work on :)


Sorry! I can’t find the preview link.
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